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No two rugs are the same. Slight colour variations are common for handmade rugs, as dye lots may change over a period of time.

Odours are caused by dyes, yarns and shipping for long distances in sealed wrap. Most odours dissipate within a week once the rug is removed from the shipping wrap.

All wool rugs will shed. Shedding will subside over time, depending on traffic and wear. It typically takes 20-25 vacuums, at a minimum, to curtail shedding. Some will shed for the lifetime of the rug – this is the nature of the fibre.

If exposed to sunlight, rug colours typically fade over time, even if they are fade resistant. African UV is particularly harsh and unpredictable. Hence it cannot be determine the time period before fading will occur. 

If your rug has been rolled or folded for shipping, it may include creases. Creases should disappear within a week or two when the rug is laid out flat. Reverse rolling the rug overnight will help.

Rug Rotation
As a general rule, rugs of all materials and constructions should be rotated every 3-6 months to balance colour and evenly distribute regular foot traffic across the full surface area.

Loose fibres, or sprouts, are a normal part of the break-in process of handmade rugs. To remove sprouts, use a small pair of scissors to snip them off even with the pile. Do not pull the fibres out, as this can cause a deterioration of the backing. 

Lift, don’t drag
Woven rugs need a little extra love and care. To avoid pull’s, take care when moving furniture over the rugs to avoid pulls’ and lifts in the weave.

Soften the blow
Protect your rug from sharp edges that puncture the rug surface by placing soft pads beneath the legs of table and chairs. 

Anti-Slip Support
The use of an anti-slip mat beneath your rug will prevent it from moving around - less shifts, pulls and tugs will prolong its lifetime.  

Maintenance and Care
Canister vacuums without beater bars are the optimal type of vacuum to use on rugs. Brooms and manual sweepers are also a gentle and effective way to clean rugs. Try to avoid frequent vacuuming to maintain all fibres as the suction can pull out the threads from the back of a rug and cause “sprouts.” Use the handheld attachment to vacuum your area rug, whenever possible. Avoid running the vacuum over   the fringe/tassels /edges at the ends of the rug, as fraying may occur Always vacuum from different angles to avoid strain in one particular direct. Jute rugs should not be vacuumed at all.  

Thorough Cleaning
Clean spills immediately. Once a stain is set, it becomes much more difficult to clean. Never rub a spill, as this forces the spill deeper into the rug. Instead, blot the stain with a clean dish cloth or paper towel. Scrape off any food or debris asap. For wool rugs, use lukewarm water to remove any residual stain, as wool is more prone to bleeding and staining than synthetic fibres Always use clean water to remove any residual cleaner, and dry towels to  absorb any remaining moisture. We cannot guarantee that any spills or marks can be removed completely –  this is at the owners discretion to decide whether they would like to attempt cleaning or if they get the rug professionally cleaned.

“Easy to Clean, Indoor/Outdoor Carpets”
With a dry cotton towel or white paper towel, blot out stain as much as possible.    Scrape off any food or debris with a dull instrument Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix, remove remainder of the stain. Allow the area to dry. For all-over cleaning, spray with a mixture of hand wash soap and water and rinse with clean water in a bucket. Make sure you remove all soap as this can create a mark.

Viscose Carpets
Viscose carpets are constructed of wood cellulose fibres, which absorb moisture easily, therefore cleaning is not advised. If cleaning should become necessary, professional cleaning is preferable.    Do not spot clean with water as cellulose fibres will turn yellow or discolour when wet and may stain after cleaning.    Lighter colours are more susceptible to staining and large, solid areas will show staining more easily.    Avoid placing viscose rugs in high-traffic areas to minimize the need for cleaning.

Leather/Hide Carpets
The beauty of a natural hide is, that it ages naturally this includes inevitable hair loss over time. Every unique piece will perform differently depending on the climate and the space it lives in. Hide rugs are best cleaned by gently shaking out dust, not vacuuming, to prevent further hair loss and spills may be gently dabbed with water and natural soap on a cloth. We will not accept returns on hides that lose hair over time as this is part of the natural aging process of the product.

Jute Carpet
Do not vacuum